Ep 251: Why Marketing Teams That Don’t Drive Revenue Are In Trouble
Why Marketing Teams That Don’t Drive Revenue Are In Trouble
The Digital Slice Podcast is brought to you by The Friedman Group, LLC
Marketing can no longer afford to be viewed as a cost center while sales carries the entire burden of generating revenue.
Join Brad Friedman and Debbie Qaqish as they explore revenue marketing, sales and marketing alignment, evolving organizational structures, and the disruptive power of AI so you can build a marketing organization that contributes directly to business growth.
Dr. Debbie Qaqish is a pioneering marketing strategist, leadership expert, and creator of The Growth Factor Method™, blending positive psychology with more than 35 years of real-world marketing experience to help leaders thrive under constant pressure.
Debbie has spent decades helping organizations connect marketing, sales, technology, and revenue. Her work around revenue marketing grew from her own experience in sales leadership and as a CMO, where she became an early advocate for transforming marketing from a traditional cost center into a measurable revenue-generating business function.
Today, through The Growth Factor, Debbie works with marketing leaders and organizations to help their teams navigate relentless change, ongoing stress, and increasingly demanding workplaces while learning how to flourish and thrive in an always-on environment.
In this Episode:
- Debbie explains how her sales background led her to pioneer the concept of revenue marketing.
- Debbie defines what it means for marketing to operate as a revenue-driving business unit rather than a cost center.
- Debbie shares why CEO and CMO alignment is essential if marketing is going to be accountable for revenue.
- Debbie discusses why the relationship between sales and marketing remains one of the most important factors in driving revenue.
- Debbie shares why sales and marketing planning should happen together instead of in separate organizational silos.
- Debbie explains why AI is far more than another technology tool and will force businesses to rethink how work gets done.
Quotes from this Episode:
- [00:10:58] “You’re here as a business unit for your company. You’re here to make money.” – Debbie Qaqish
- [00:16:58] “There is zero reason on the planet right now that a CMO should not have accountability for revenue.” – Debbie Qaqish
- [00:18:23] “Guess what the number one factor was? Sales and marketing relationship around revenue” – Debbie Qaqish
- [00:24:38] “Because when your technology goes, your power goes.” – Debbie Qaqish
- [00:27:32] “It’s bigger than when the internet came in.” – Debbie Qaqish
Today’s Guest:
Debbie Qaqish:
- The Growth Factor: https://www.growthfactor.us/
- LinkedIn: https://www.linkedin.com/in/debbieqaqish/
Connect with Brad
Brad Friedman
- X Brad: https://x.com/BradFriedman
- X The Friedman Group: https://x.com/FriedmanGrp
- Facebook: https://www.facebook.com/thefriedmangroup
- LinkedIn Brad: https://www.linkedin.com/in/bfriedman/
- LinkedIn The Friedman Group, LLC: https://www.linkedin.com/company/the-friedman-group-llc
- YouTube: https://www.youtube.com/friedmansocialmedia
- Website: https://friedmansocialmedia.com
You can also call the office at 720.248.8185 or email brad@friedmansocialmedia.com.
Books
- “Brad Friedman on Digital Marketing,” by Brad Friedman
- “The Small Business Owner’s Guide To Inbound Marketing,” by Brad Friedman
- “100 Livestreaming & Digital Media Predictions,” by Ross Brand with a chapter by Brad Friedman
Sponsors and Tools
This podcast is brought to you by Magai. The tool we use for our AI needs. Magai is over 30 AI apps in one. There’s just one subscription to access all the best AI models. Get Magai right here, https://friedmansocialmedia.com/magai. And, if it’s your first time purchasing, use BRAD30 at checkout to get 30% off your first 3 months.
Our favorite Social Media Management Tool is AgoraPulse. Please contact me to learn more about Agorapulse and allow me to connect you with my contact at the company.
Libsyn is the Host of The Digital Slice Podcast. Just use our Libsyn code SLICE at https://friedmansocialmedia.com/libsyn to get up to 2 months of free podcasting service with Libsyn! Get your show on Apple Podcasts, get critical show-building stats—Libsyn even does video!
Streamyard is the tool we use to stream to all major platforms simultaneously directly from a browser. We also use Streamyard to record The Digital Slice Podcast because of its ability to provide us with crystal clear audio and 1080p video. Sign up today for free at https://friedmansocialmedia.com/streamyard
Are you looking for an email service provider that has stood the test of time? Be sure to look at Constant Contact, the provider we use.
Are you looking for a CRM for your business? We suggest taking a look at a few different ones before making your decision. Be sure to look at Nimble, one of our favorite CRMs, and take advantage of a 14-day free trial.
Here is some of the podcasting and video gear we use and recommend. These are often affiliate links.
- Heil PR-40 Dynamic Studio Recording Microphone – http://amzn.to/2hWshL8
- Heil Sound PRSM Champagne Shockmount – http://amzn.to/2hUMVen
- Heil Sound PL-2T Overhead Broadcast Boom – http://amzn.to/2hXTvB1
- RODE RODECaster PRO II All-in-One Production Solution – https://amzn.to/4r8SenH
- RODE Videomic Shotgun Microphone – https://amzn.to/3cZp2fD
- Logitech C920 Webcam – http://amzn.to/2hNhiQk
- Neewer 6×9 Foot Green Screen – https://amzn.to/35G4K6u
- Elgato Key Light – https://amzn.to/3ial9Fg
- LED Lighting Kit – https://amzn.to/35GBPiW
- Desk Mounting Stand – https://amzn.to/3qanNxM
These products and more can be found at our Amazon Storefront: https://www.amazon.com/shop/bradfriedman
We highly recommend you use TubeBuddy to up your YouTube game! TubeBuddy: https://www.tubebuddy.com/TheFriedmanGroup
Launch your video Membership course or subscription website community with Uscreen. Uscreen helps creators like you build and grow their online video business with membership sites. See what you can do with Uscreen! https://friedmansocialmedia.com/uscreen
Affiliate Links & Transparency
Thank you for trusting me with my honest opinion on future purchases you may make after listening to this podcast. I am always completely transparent with you. As a friend of The Friedman Group, LLC you allow me to be able to use affiliate/referral links when suggesting items for purchase. Please know I am a customer myself or have done sufficient research to feel comfortable sharing these links with you. When you click on a link and purchase the item I may receive a small “commission.” This allows me to continue to provide you with quality content and doesn’t affect you in any way at checkout.
Not every link is a referral link and some appear here because my guest spoke about them and I want to make it easy for you to check ’em out. Thank you!
You Paid for the Lead. Then You Sent It to Voicemail
The Digital Slice Podcast is brought to you by The Friedman Group, LLC
Hate talking to bots? Today’s AI receptionists might change your mind.
Your marketing gets the phone ringing. What happens when no one answers? A missed call can become a missed customer, and voicemail rarely makes a great first impression.
Join Brad Friedman and Gene Sigalov as they discuss AI-powered virtual receptionists, customer expectations, and the trade-offs between automation and human service so you can make a more informed decision about answering calls and serving your customers.
Gene Sigalov is a serial entrepreneur, licensed attorney, and Co-founder and CEO of Upfirst, an AI-powered virtual receptionist for small businesses.
Having used virtual receptionist services for his law practice and a previous business, Gene brings firsthand experience with the costs and challenges of outsourced call handling. With Upfirst, he focuses on helping solopreneurs and small to midsize businesses answer calls, collect information, and manage appointments.
In this Episode:
- Gene contrasts modern conversational AI with older phone trees that leave callers frustrated and asking for an operator.
- Gene describes how AI receptionists can collect caller details, identify urgent needs, and help owners prioritize callbacks.
- Gene discusses appointment scheduling and transfers to a specific person when a business configures human handoffs.
- Gene outlines the progress in voice quality, emotional expression, and conversational timing, along with remaining latency challenges.
- Gene shares how businesses can customize receptionist voices, accents, and speaking speed.
- Gene identifies new-business conversion and existing-client satisfaction as two areas to watch when evaluating call handling.
Quotes from this Episode:
- [00:01:05] "If You're selling a, you know, Bugatti Veyron, You'll probably still want that human touch if You're selling like a three-million-dollar car." – Gene Sigalov
- [00:03:35] "You know, the argument that I would make is that some intelligent system is always better than getting voicemail and having to call back, right?" – Gene Sigalov
- [00:11:45] "Failure to reach a business is a very common complaint, and it'll push down your NPS score; it'll push down your review ratings." – Gene Sigalov
- [00:11:40] "Can you pull your conversion rate up on, uh, new business? And can you improve the satisfaction for existing clients?" – Gene Sigalov
- [00:13:13] "You can analyze everything down to the very minute detail of how conversation quality's going." – Gene Sigalov
Today’s Guest:
Gene Sigalov:
- Company – Upfirst: http://upfirst.ai/
- LinkedIn: https://www.linkedin.com/in/sigalov/
- X (Twitter): https://x.com/genesigalov
Connect with Brad
Brad Friedman
- X Brad: https://x.com/BradFriedman
- X The Friedman Group: https://x.com/FriedmanGrp
- Facebook: https://www.facebook.com/thefriedmangroup
- LinkedIn Brad: https://www.linkedin.com/in/bfriedman/
- LinkedIn The Friedman Group, LLC: https://www.linkedin.com/company/the-friedman-group-llc
- YouTube: https://www.youtube.com/friedmansocialmedia
- Website: https://friedmansocialmedia.com
You can also call the office at 720.248.8185 or email brad@friedmansocialmedia.com.
Books
- “Brad Friedman on Digital Marketing,” by Brad Friedman
- “The Small Business Owner’s Guide To Inbound Marketing,” by Brad Friedman
- “100 Livestreaming & Digital Media Predictions,” by Ross Brand with a chapter by Brad Friedman
Sponsors and Tools
This podcast is brought to you by Magai. The tool we use for our AI needs. Magai is over 30 AI apps in one. There’s just one subscription to access all the best AI models. Get Magai right here, https://friedmansocialmedia.com/magai. And, if it’s your first time purchasing, use BRAD30 at checkout to get 30% off your first 3 months.
Our favorite Social Media Management Tool is AgoraPulse. Please contact me to learn more about Agorapulse and allow me to connect you with my contact at the company.
Libsyn is the Host of The Digital Slice Podcast. Just use our Libsyn code SLICE at https://friedmansocialmedia.com/libsyn to get up to 2 months of free podcasting service with Libsyn! Get your show on Apple Podcasts, get critical show-building stats—Libsyn even does video!
Streamyard is the tool we use to stream to all major platforms simultaneously directly from a browser. We also use Streamyard to record The Digital Slice Podcast because of its ability to provide us with crystal clear audio and 1080p video. Sign up today for free at https://friedmansocialmedia.com/streamyard
Are you looking for an email service provider that has stood the test of time? Be sure to look at Constant Contact, the provider we use.
Are you looking for a CRM for your business? We suggest taking a look at a few different ones before making your decision. Be sure to look at Nimble, one of our favorite CRMs, and take advantage of a 14-day free trial.
Here is some of the podcasting and video gear we use and recommend. These are often affiliate links.
- Heil PR-40 Dynamic Studio Recording Microphone – http://amzn.to/2hWshL8
- Heil Sound PRSM Champagne Shockmount – http://amzn.to/2hUMVen
- Heil Sound PL-2T Overhead Broadcast Boom – http://amzn.to/2hXTvB1
- RODE RODECaster PRO II All-in-One Production Solution – https://amzn.to/4r8SenH
- RODE Videomic Shotgun Microphone – https://amzn.to/3cZp2fD
- Logitech C920 Webcam – http://amzn.to/2hNhiQk
- Neewer 6×9 Foot Green Screen – https://amzn.to/35G4K6u
- Elgato Key Light – https://amzn.to/3ial9Fg
- LED Lighting Kit – https://amzn.to/35GBPiW
- Desk Mounting Stand – https://amzn.to/3qanNxM
These products and more can be found at our Amazon Storefront: https://www.amazon.com/shop/bradfriedman
We highly recommend you use TubeBuddy to up your YouTube game! TubeBuddy: https://www.tubebuddy.com/TheFriedmanGroup
Launch your video Membership course or subscription website community with Uscreen. Uscreen helps creators like you build and grow their online video business with membership sites. See what you can do with Uscreen! https://friedmansocialmedia.com/uscreen
Affiliate Links & Transparency
Thank you for trusting me with my honest opinion on future purchases you may make after listening to this podcast. I am always completely transparent with you. As a friend of The Friedman Group, LLC you allow me to be able to use affiliate/referral links when suggesting items for purchase. Please know I am a customer myself or have done sufficient research to feel comfortable sharing these links with you. When you click on a link and purchase the item I may receive a small “commission.” This allows me to continue to provide you with quality content and doesn’t affect you in any way at checkout.
Not every link is a referral link and some appear here because my guest spoke about them and I want to make it easy for you to check ’em out. Thank you!





