Ep 221: How To Turn A Niche Audience Into A Loyal Brand Community
How To Turn A Niche Audience Into A Loyal Brand Community
The Digital Slice Podcast is brought to you by The Friedman Group, LLC
Are you investing in marketing but still feel like your niche audience isn’t turning into a truly loyal, engaged community?
Join Brad Friedman and Ondar Tarlow as they break down how to differentiate a “commoditized” business, build trust through your digital and in-person experience, and use data and AI to turn attention into long term customer relationships.
Ondar Tarlow is a marketing strategist and brand partnerships leader with more than 20 years of experience helping small, medium, and corporate businesses grow. He has built brands and customer experiences across financial services, lifestyle, and sports, and has led marketing as Chief Marketing Officer at Pacific Premier Bank.
As CMO, Ondar helped forge a major partnership with the Los Angeles Chargers as they moved from San Diego to LA, integrating the bank into everything from game day experiences to digital campaigns while also serving as the team’s primary banking relationship. Today, he runs marketing consulting for Zero Nation, a youth culture focused brand and talent collective that connects companies with Gen Z and Gen Alpha across action sports, gaming, fashion, and entertainment.
In this Episode:
- Ondar explains why he always starts with the fundamentals—what your product or service is, who your competition is, what your market looks like, and what makes your business truly unique.
- Ondar shares how to treat your website as a real digital storefront, and why mobile usability is non negotiable.
- Ondar discusses how your website content (what the business is, who works there, and your background) helps establish legitimacy and immediate trust with potential customers.
- Ondar stresses why data and attribution are critical for small business owners, and how to think about funnels, budgets, and tracking so you don’t spread your marketing too thin.
- Ondar describes how AI has long been used in marketing for things like propensity models and segmentation, and how generative AI can now assist with ideation, drafting, and faster creative work.
Quotes from this Episode:
“And if you cannot use them on an iPhone or an Android, you're gonna lose business immediately.” – Ondar Tarlow
“Trust and marketing and customer experience are really all connected at the hip.” – Ondar Tarlow
“It's about the company, it's about you. It's about how you support your customers.” – Ondar Tarlow
“Whether you're a small business or you are a corporate business, the data is what is going to really identify what's working and what's not.” – Ondar Tarlow
“If something isn't working, but you believe in it. Give yourself time to test it, tweak it, and see if you can make it work. If it doesn't I wouldn't hang onto it.” – Ondar Tarlow
Resources:
Ondar Tarlow:
LinkedIn: Ondar Tarlow
Website: Ondat Tarlow Marketing & Strategy
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Books
“Brad Friedman on Digital Marketing,” by Brad Friedman
“The Small Business Owner's Guide To Inbound Marketing,” by Brad Friedman
“100 Livestreaming & Digital Media Predictions,” by Ross Brand with a chapter by Brad Friedman
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