The Power of Retention Marketing: Strategies For Growing Your Business

The Digital Slice Podcast is brought to you by The Friedman Group, LLC

In this episode of The Digital Slice Podcast, Brad Friedman and Josh Tay discuss how email and SMS marketing fit into your retention marketing plans.

Josh Tay took his first steps toward making marketing his career with his role as a content strategist in the fitness, health and wellness space. A few months in, he joined one of Singapore’s most prestigious beauty and grooming brands as an email marketer. There, he learned that a brand is only as strong as its strategy. And the strategy is only as strong as its alignment across marketing, ops and finance departments.

Currently, Josh is the General Manager at No Limit Email, a retention marketing agency for Direct-to-Consumer E-commerce businesses. He’s worked with close to 100 brands spanning across the APAC, US and EU. So whether you’re local or global, he’s your guy.

In this Episode:

• Josh talks about his work with direct to consumer e-commerce businesses.
• Josh discusses tactics that can be used to retain customers.
• Josh tells us the three ways to grow a business.
• Josh talks about segmenting your audience and talking directily to each different group in language that resonates with them.
• Josh says it's very important to be sending tailored messages to your email list.

Quotes from this Episode:
“I believe there are only about three ways to grow a business.” – Josh Tay
“Churn is always going to happen no matter how good your product is.” – Josh Tay
“You are segmenting people. And then, you know, who's more valuable than others.” – Josh Tay
“Quantity of people does not equate to quality of customers.” – Josh Tay
“The easier you make it for people to buy, the easier it is to sell.” – Josh Tay

Resources:

Josh Tay:

LinkedIn: Josh Tay
Website: No Limit Email

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Books
“Brad Friedman on Digital Marketing,” by Brad Friedman
“The Small Business Owner's Guide To Inbound Marketing,” by Brad Friedman
“100 Livestreaming & Digital Media Predictions,” by Ross Brand with a chapter by Brad Friedman

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