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[Book Review] X: The Experience When Business Meets Design

[Book Review] X: The Experience When Business Meets Design

by | General Business Advice

Consumers often take for granted their interaction and experiences with the products in their lives. Whether it's sitting in your car and driving it, tasting the food and drink at your favorite restaurant or holding your smartphone in your hands or to your ear, your belongings shape how you live your life. And, whether you realize it or not, you react to them. Many take this for granted because we live our lives in the physical world, experiencing it through your senses and reacting to it with your emotions and thoughts. (more…)

7 Principles of Great Customer / Client Experiences

by | General Business Advice

Customer Service, Reliability, Efficiency, Quality

Image Courtesy of ShutterStock

This is a guest post written by Camille McClane, who is honored to have this opportunity to share her knowledge of how businesses can improve their own customer and client experiences.

As a business owner, you know how important the customer is to you. After all, without customers and clients, you would most likely be out of business. With that being said, it is up to you to do everything possible to make your clients feel welcomed, respected and heard. (more…)

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