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7 Principles of Great Customer / Client Experiences

Customer Service, Reliability, Efficiency, Quality

Image Courtesy of ShutterStock

This is a guest post written by Camille McClane, who is honored to have this opportunity to share her knowledge of how businesses can improve their own customer and client experiences.

As a business owner, you know how important the customer is to you. After all, without customers and clients, you would most likely be out of business. With that being said, it is up to you to do everything possible to make your clients feel welcomed, respected and heard. read more…

Why Change What Has Always Worked For Me?

Change is hard!

Why change what has always worked for me?
Photo by: mbeo

Change is hard. Change is harder for some than for others. Many professionals, particularly those who have been in business for more than a few years, debate the value of a web presence. They have grown accustomed to having business walk through the door based on word-of-mouth referrals alone. read more…

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