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Ep 155: Start With Clarity To Build A Strong Brand

Ep 155: Start With Clarity To Build A Strong Brand

Ep 155: Start With Clarity To Build A Strong Brand

by Brad Friedman

Start With Clarity To Build A Strong Brand

The Digital Slice Podcast is brought to you by The Friedman Group, LLC

Join Brad Friedman and Alison Richmond as they chat about the need for small business owners to craft a compelling story that helps communicate who they are.

As SVP of ClearEdge Marketing, Alison Richmond leads the largest division of ClearEdge by upholding its commitment to serve as a visionary growth partner and brand innovator to businesses across the talent and HR tech sector.

Alison has led marketing teams for more than a decade with a focus on ensuring the strategic development and careful tracking of integrated marketing campaigns to maximize ROI and increase brand reach. Constantly curious and passionate about driving growth, Alison is committed to helping companies navigate changing market conditions, building brands with purpose, and supporting the people behind the projects.

In this Episode:

  • Alison talks about your brand being about presenting and communicating who you are out to the world.
  • Alison says the founder of that small business really is the brand.
  • Alison believes business owners need to capture the strengths of the business to communicate out.
  • Alison discusses the need to write your compelling story to share across all the digital platforms.
  • Alison suggests creating your pillars of conversation.

Quotes from this Episode:
“The brand is really the heart and soul of a company.” – Alison Richmond
“There's a quote that says, brand is not what you say it is. It's what the people that have experienced you or your company say that it is.” – Alison Richmond
“When you're building that brand, you think visionary about what you want your brand to be.” – Alison Richmond
“Consistency builds trust.” – Alison Richmond
“I once had a boss tell me that if you can't measure it, you can't manage it.” – Alison Richmond

Resources:

Alison Richmond:
LinkedIn: Alison Richmond
Website: ClearEdge

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And, here's the link to my calendar for the two slots I have open to give you a sample coaching session: Coaching Session With Brad

Brad Friedman

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Books
Brad Friedman on Digital Marketing,” by Brad Friedman
The Small Business Owner's Guide To Inbound Marketing,” by Brad Friedman
100 Livestreaming & Digital Media Predictions,” by Ross Brand with a chapter by Brad Friedman

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Not every link is a referral link and some appear here because my guest spoke about them and I want to make it easy for you to check 'em out. Thank you!

Ep 054: Personalized Messaging Is Our Savior

Ep 054: Personalized Messaging Is Our Savior

Ep 054: Personalized Messaging Is Our Savior

by Brad Friedman

Personalized Messaging Is Our Savior

The Digital Slice Podcast is brought to you by The Friedman Group, LLC

Join Brad Friedman and Mike Betzer as they chat about customer service, customer experience, and which big brands are doing it right.

Mike Betzer is the Chief Digital Transformation Officer of Khoros where he is focused on maintaining strong customer health across all of the product lines. Mike has been helping big brands interact with customers for 30+ years. An experienced executive in contact center and CRM, Mike worked for MCI for 14 years leading contact centers and technology. He then started Ineto Services in 1999, a SaaS contact center infrastructure company, which he built to profitability over five years and sold to Siebel in 2004.

Mike then led the new Siebel OnDemand division, becoming the lead for CRM strategy at Oracle after Siebel was acquired in 2006. In 2008 he was recruited by Convergys as a President and Officer to create a new technology division and lead key acquisitions. He left Convergys to start Social Dynamx which was acquired by Lithium. And the rest, as they say, is history.

In this Episode:

  • Mike talks about his work background and something called “long-distance.”
  • Mike talks about the importance of understanding customer experience analytics.
  • Mike talks about how important it is for brands to focus on customer experience.

Quotes from this Episode:
“If you can get the logic and the knowledge and the understanding and the data, listening to your customers correctly, it makes beautiful music” – Mike Betzer
“If you listen to your customers correctly they'll tell you exactly what to do.” – Mike Betzer
“The most important thing brands can do to provide a great customer experience is to change their mindset” – Mike Betzer
“The most important thing for brands to do is to appreciate the new technology, understand that it's there, and it has to come from the top.” – Mike Betzer

Resources:

Mike Betzer:
LinkedIn: Mike Betzer
Website: khoros.com

Resources:

Brad Friedman

Twitter:

@BradFriedman

@FriedmanGrp

Facebook: https://www.facebook.com/thefriedmangroup

LinkedIn:

https://www.linkedin.com/in/bfriedman/

https://www.linkedin.com/company/the-friedman-group-llc

Youtube: https://www.youtube.com/friedmansocialmedia

Website: https://friedmansocialmedia.com

Books
Brad Friedman on Digital Marketing,” by Brad Friedman
The Small Business Owner's Guide To Inbound Marketing,” by Brad Friedman

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5 Predictions For Social Media Marketing In 2017

5 Predictions For Social Media Marketing In 2017

It's never too early to prepare. Halloween, Black Friday, Cyber Monday, Christmas, and other holidays may ensure your brand's success in 2016, but why not plan ahead for 2017? To sustain your success not just now but in the future, you need to understand upcoming trends in order to act quickly once they happen. To get you ready, here are our 5 predictions for social media marketing in 2017. (more…)

Digital Transformation: Evolve Or Die?

Digital Transformation, Technology, Customer Experience, Digital Strategy, NPS, Engagement, Social Media StrategyLast month, Altimeter Group released a new report on digital transformation to help digital strategists understand what companies are doing today so they can plan and evolve for tomorrow. Insert obligatory “Get busy living, or get busy dying” quote from The Shawshank Redemption right here. Findings from The 2014 State of Digital Transformation include results that are both relevant and noteworthy for organizations from all industries throughout the world that want to get busy evolving their business to deliver a positive experience for digital customers. (more…)

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